Update on Last-Minute Scheduling Surcharges

Mon, 19 Jan 2026 17:28:38 -0500

Beginning February 1, 2026, ExecuPets will be implementing new Last-Minute Scheduling Surcharges for certain services booked with less than seven days’ notice.

Why this change?

As our client community continues to grow, last-minute bookings require additional administrative time and often force our staff to rearrange existing schedules on short notice. These changes are meant to:

Fairly compensate our team for sudden schedule changes
Help us continue accepting last-minute requests when possible
Encourage advance booking, which helps ensure availability and smoother operations
Maintain consistent, high-quality care for all clients

Clients who book in advance will continue to enjoy no additional fees and the greatest flexibility in scheduling.

Services Affected

The following services will incur a Last-Minute Scheduling Surcharge when booked with less than seven days’ notice:

As-Needed Dog Walks
As-Needed Pet Sitting
Hourly Pet Sitting
Overnight Deluxe (Stay-In Pet Sitting)
Pet Attendant Services
Executive Watch House Sitting

Last-Minute Scheduling Fees

7 days or less notice: $5 per visit
72 hours or less notice: $10 per visit
48 hours or less notice: $15 per visit
24 hours or less notice: $20 per visit

Fees do not stack. The highest applicable fee applies.

What About Memberships & Paws On Demand?

Dog Walking Memberships:Not affected
Paws On Demand Plans: Designed for flexibility and not affected, except for bookings made with 24 hours or less notice, which will incur the $20 fee

We truly appreciate clients who plan ahead—it allows us to say “yes” more often, respond faster when last-minute needs arise, and continue taking great care of your pets without compromising service quality.

As always, if you have questions or would like help choosing a plan that best fits your schedule, we’re happy to help.

Thank you for trusting ExecuPets with your home and your pets 🐾

Warm regards,

Brenton Dickerson

President & CEO

ExecuPets – Executive Pet Services

office@executive-pet-services.com

216-759-7387

Why Your Pet Sitter/Dog Walker Can’t Guarantee An Exact Time For Their Visit

Fri, 01 Apr 2016 05:55:52 -0500

We are very good at our jobs and can usually give you a very good estimate of what time your pet sitter will be there to visit your pets. We can generally give a range within 60 minutes either way (or a two hour time frame). We cannot however GUARANTEE an exact time. There are several reasons for this:

If there is an emergency at a visit scheduled before yours we need to attend to the emergency.
If the weather is really bad (ie. blizzard, tornado) and the roads are bad it may take longer to navigate between visits. We also have priority policies in place for these weather conditions.
If the primary pet sitter gets into a car accident and the backup sitter needs to be mobilized it will take longer to get to your house.
If the power goes out overnight and the sitter’s alarm doesn’t go off, they may be delayed.
If there are road blocks and detours it will take longer to reach our destination.
If we get a last minute addition or a last minute cancellation your visit may be moved up or back to accommodate the schedule.
If we have two visits in the same neighborhood and another visit ten miles away, we’re going to do the two in the same neighborhood back to back, rather than criss-crossing across the Greater Cleveland area. We plan our route each day to have the least mileage possible.