We are always doing our best to look to the health and well-being of our clients' pets and that of our human team members as well. Considering this, as a policy when temperatures or windchill fall below 15F, we modify outside type visits (dog walks, etc.) to a short "potty break"...

People always appeared to be shocked when I tell them I had to ‘fire’ a client.  Who turns business away, right?  They don’t seem to understand that providing a service is a two way street and we do occasionally have to tell people we will can no longer provide service to them.&...